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One of the main research interests of WP2 is to study, analyse and understand how Social Network technologies scale personal interactions by extending and augmenting the reach of Personal Learning Networks. The Seeking Support approach adopted in this WP is aimed at improving interactions among professionals, providing extra support to help with the sharing and trust building issues as well as potentially helping to ensure that the question/answers provided are easily accessible to all and not buried in one individual’s email folder system. This means scaffolding professionals as they develop, maintain and move from their local trusted Personal Learning Networks into wider networks (that can potentially include anyone) therefore facilitating the scaling of their Shared Learning Network.
In order to advance with this research, the PANDORA design team, distributed across WP2 (see section 5 below) and WP3 (see D3.1, section 6.1), was created with the aim of supporting maturing knowledge from opinions to stable and shared knowledge based on living documents as well as scaffolding seeking support through learning networks. During the first year of project, PANDORA from a WP2 perspective has been focused on understanding the Healthcare sector in England.
In the first year, WP2 has concentrated on
- Developing an understanding of large-scale Networked Scaffolding.
- Collecting data from the workplace contexts mostly to understand the social cognitive organization of these workers.
- Applying a Design Research approach to understand the needs of the Healthcare sector and follow a co-design approach for the making of design decisions.
- And developing initial ideas and design solutions to understand how to improve Seeking Support processes in workplace practice and learning contexts.
Towards that end, this deliverable presents
- The conceptual foundations, which are based on the overall objective of designing solutions for scaffolding learning in networks.
- Empirical analyses to assist our understanding of the cognitive structures in the two target sectors (Healthcare and Building & Construction) in order to understand how to build archetypical models.
- A framework proposed and applied during the first year that captures the Design Seeking and Scaling methodology followed in WP2.
- The Seeking Support solution, as a result of the design seeking research undertaken with the Healthcare professionals.
Overall, our first year results have shown that providing mechanisms (i.e. archetypical models, tagging people and resources, semantic analysis) to facilitate interactions (i.e. knowledge exchange, negotiations, and discussions) are useful approaches to support Networked Scaffolding. Specifically, these mechanisms seems to be a key issue to aggregating trust among professionals, and scaffold help seeking learning in a networked workplace context through the exchange of questions and answers.